Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Telephone number
• Email address
• Property address
• Information about your property and requested services
• Communication and service preferences
• Information you provide during consultations, property intake, or ongoing service

If you become a client, we may also collect information reasonably necessary to coordinate authorized property services, communicate with you, document property visits, and respond to issues at your property.

Please do not submit alarm codes, gate codes, lockbox combinations, keys, financial information, or other sensitive property-access information through the website consultation form. ProVista will provide an appropriate method for exchanging necessary access information after services are established.

Information Collected Automatically

When you visit our website, our website-hosting, security, or technology providers may automatically receive limited technical information, such as:

• Internet Protocol address
• Browser and device type
• Pages visited
• Date and time of the visit
• Referring website
• General website usage and performance information

This information may be used to operate, maintain, secure, and improve the website.

How We Use Information

ProVista may use the information we collect to:

• Respond to inquiries and consultation requests
• Determine whether our services are appropriate for your property
• Prepare and recommend a customized service plan
• Schedule consultations and property visits
• Provide property oversight and coordination services
• Communicate reports, photographs, observations, and recommended next steps
• Coordinate with contractors and service providers when authorized
• Maintain business and client records
• Improve our website, services, and customer experience
• Protect our clients, business, website, and legal rights
• Comply with applicable legal requirements

Communications

When you submit an inquiry, ProVista may contact you by telephone, email, or text message to respond to your request and discuss potential services.

Submitting an inquiry does not enroll you in recurring promotional text messages or automated marketing communications. If ProVista introduces such communications in the future, any additional consent required will be requested separately.

How We Share Information

ProVista does not sell or rent personal information.

We may share limited information in the following circumstances:

• Authorized vendors and contractors: When reasonably necessary to coordinate services requested or approved by a client
• Business service providers: With providers that support website hosting, email, communications, reporting, document management, payment processing, or other business operations
• Legal and safety requirements: When disclosure is required by law or reasonably necessary to protect a person, property, ProVista, or its legal rights
• Business changes: In connection with a potential merger, sale, restructuring, financing, or transfer of all or part of the business

Service providers receive only the information reasonably necessary to perform their respective functions.

Property Information and Access Details

Information concerning a client’s property, occupancy, schedule, access procedures, and service needs is treated as confidential business information.

ProVista limits access to property information to individuals who reasonably need it to provide or support authorized services. Clients should use only the communication methods designated by ProVista when providing keys, access codes, alarm information, or other sensitive property-access details.

No method of electronic transmission or storage can be guaranteed to be completely secure. ProVista nevertheless takes reasonable administrative, technical, and physical measures appropriate to the information it maintains.

Information Retention

We retain information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain appropriate business and service records
• Resolve disputes
• Enforce agreements
• Meet legal, insurance, accounting, and operational requirements

Information that is no longer reasonably required will be deleted, anonymized, or securely disposed of as appropriate.

Cookies and Website Technologies

Our website and its service providers may use cookies or similar technologies that are necessary for website functionality, security, performance, or basic usage analysis.

If ProVista later introduces advertising cookies or additional analytics technologies, this policy may be updated and any legally required notice or choice mechanism will be provided.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website functions.

Third-Party Websites and Services

The website may contain links to third-party websites or services. ProVista is not responsible for the privacy, security, or content practices of third parties. We encourage visitors to review the privacy policies of any third-party services they use.

Children’s Privacy

ProVista’s website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.

Your Choices

You may contact ProVista to:

• Ask what personal information we maintain about you
• Request that inaccurate contact information be corrected
• Request deletion of information, subject to legal, contractual, insurance, accounting, and legitimate business-retention requirements
• Ask questions about how your information is used
• Request that nonessential marketing communications stop

To make a request, contact us using the information below. We may need to verify your identity before completing certain requests.

Changes to This Privacy Policy

ProVista may update this Privacy Policy periodically to reflect changes in our website, services, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to: